Supreme Court Dismisses Appeals by Flat Buyers, Upholds Commission's Order Exonerating Landowners from Joint Liability with Developer for Deficiency in Service Under Consumer Protection Act, 2019

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Case Note & Summary

The Supreme Court dismissed appeals by flat buyers seeking to hold landowners jointly and severally liable with the developer for delay in handing over possession of flats. The Court upheld the National Consumer Disputes Redressal Commission's orders, which found deficiency in service by the developer but exonerated landowners based on the Joint Development Agreement and General Power of Attorney terms. The Court held that the agreement placed construction and delivery obligations solely on the developer, with indemnity clauses protecting landowners, and no principal-agent relationship existed. The Court affirmed the direction for title transfer and sale deed execution but rejected enhanced compensation claims.

Headnote

The Supreme Court dismissed appeals filed under Section 67 of the Consumer Protection Act, 2019, challenging the National Consumer Disputes Redressal Commission's orders dated 30.07.2024 and 19.10.2023 -- The Court held that landowners are not jointly and severally liable with the developer for deficiency in service, as the Joint Development Agreement and General Power of Attorney did not establish a principal-agent relationship -- The Court emphasized that liability for construction and delivery of flats rested solely with the developer under the agreement terms -- The Court upheld the Commission's direction for landowners and developer to transfer title and execute sale deeds in favor of appellants -- The Court referenced decisions in Syed Abdul Khader v. Rami Reddy & Ors., (1979) 2 SCC 601, and other cases, but found them inapplicable to the facts of this case

Issue of Consideration: Whether landowners are jointly and severally liable with the developer for deficiency in service and compensation under the Consumer Protection Act, 2019, based on the Joint Development Agreement and General Power of Attorney

Final Decision

The Supreme Court dismissed the appeals, upholding the National Consumer Disputes Redressal Commission's orders dated 30.07.2024 and 19.10.2023. The Court held that landowners are not jointly and severally liable with the developer for deficiency in service, as the Joint Development Agreement and General Power of Attorney did not establish a principal-agent relationship, and liability for construction and delivery was solely on the developer. The Court affirmed the direction for landowners and developer to transfer title and execute sale deeds in favor of appellants.

2026 LawText (SC) (02) 51

Civil Appeal Nos. 10527-10528 of 2024

2026-02-20

PAMIDIGHANTAM SRI NARASIMHA J. , ALOK ARADHE J.

2026 INSC 172

Sriganesh Chandrasekaran & Others

M/S Unishire Homes LLP & Others

Nature of Litigation: Consumer dispute regarding delay in handing over possession of flats by developer

Remedy Sought

Appellants sought to hold landowners jointly and severally liable with developer for deficiency in service and enhanced compensation

Filing Reason

Delay of over six years in handing over possession of flats after expiry of agreement period

Previous Decisions

National Consumer Disputes Redressal Commission found deficiency in service by developer, directed completion and compensation, but initially exonerated landowners; Review Petition partly allowed holding landowners liable, then set aside by Supreme Court for lack of hearing; Commission reheard and exonerated landowners again

Issues

Whether landowners are jointly and severally liable with developer for deficiency in service under the Consumer Protection Act, 2019 Whether the Joint Development Agreement and General Power of Attorney establish a principal-agent relationship making landowners liable

Submissions/Arguments

Appellants argued landowners executed General Power of Attorney creating principal-agent relationship, making them liable for developer's deficient acts Landowners contended liability rested solely with developer under Joint Development Agreement, with indemnity clauses, and no principal-agent relationship existed Developer supported Commission's orders

Ratio Decidendi

The liability for deficiency in service in real estate transactions depends on the terms of the Joint Development Agreement and General Power of Attorney; where these documents place construction and delivery obligations solely on the developer with indemnity clauses protecting landowners, and no principal-agent relationship is established, landowners cannot be held jointly and severally liable under the Consumer Protection Act, 2019.

Judgment Excerpts

The Court held that in view of JDA and Sale Agreement, the landowners cannot be held jointly and severally liable for the deficiency in service Clause 7 of the JDA executed between the landowners and the developer provides for mutual indemnities between the parties The landowners and the developer were directed to transfer the title of the property in question and proceed with the execution of the sale deed in favour of the appellants

Procedural History

Appellants filed complaint before Commission on 18.08.2017 -- Commission found deficiency in service and directed developer to complete construction and pay interest on 19.10.2023 -- Appellants filed review petition seeking to hold landowners jointly liable and enhance compensation -- Commission partly allowed review on 15.12.2023, holding landowners liable -- Landowners challenged in Supreme Court, which set aside order on 03.05.2024 for lack of hearing -- Commission reheard and exonerated landowners on 30.07.2024 -- Appellants filed appeals to Supreme Court, which dismissed them

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