Supreme Court Allows Rajasthan Housing Board's Appeal in Consumer Dispute Over LIG Tenement Allotment — Complaint Barred by Limitation and Delay. The Court held that the NCDRC erred in restoring the District Forum's order directing allotment at 1992 rates, as the respondent's own letters showed financial inability to pay and the complaint was filed after gross delay under the Consumer Protection Act, 1986.

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Case Note & Summary

The Supreme Court allowed the appeal filed by the Rajasthan Housing Board against the judgment of the National Consumer Disputes Redressal Commission (NCDRC) which had restored the District Forum's order directing allotment of an LIG tenement to the respondent Ratan Devi at 1992 rates. The respondent had applied for allotment in 1990 and deposited Rs. 4,000 on 21 February 1991. A letter of allotment was issued on 30 April 1992 for House No. 124/53 in the Mansarover Scheme, requiring payment of Rs. 47,674 at the time of possession. The appellant cancelled the allotment on 6 April 1994 alleging non-payment, while the respondent claimed she never received the possession letter or cancellation notice. The District Forum allowed the complaint, but the State Commission set it aside by a split verdict. The NCDRC restored the District Forum's order, holding that balance was payable only at possession, no possession letter was served, and cancellation was not proved. The Supreme Court noted that the respondent's own letters dated 15 April 1996 and 4 May 2008 admitted she could not deposit the balance due to financial weakness, and she sought benefit of the Special Exemption Scheme, 1998, which was denied as the allotment was under Cash Purchase Scheme. The complaint was filed in 2008, nearly 16 years after allotment and 10 years after the exemption scheme rejection. The Court held the complaint was hopelessly barred by limitation under the Consumer Protection Act, 1986, and the NCDRC's direction to allot at 1992 rates was unsustainable. However, exercising power under Article 142, the Court directed the appellant to pay Rs. 1 lakh to the respondent, over and above the litigation expenses already directed, within two months, and disposed of the appeal.

Headnote

A) Consumer Law - Limitation - Delay in Filing Complaint - Complaint filed nearly 16 years after allotment and 10 years after rejection of exemption scheme was hopelessly barred by limitation under the Consumer Protection Act, 1986 - The Supreme Court held that the NCDRC erred in restoring the District Forum's order directing allotment at 1992 rates, as the respondent's own letters showed financial inability to pay and the complaint was grossly delayed (Paras 3-4).

B) Consumer Law - Allotment of Housing - Refund - Where the allottee failed to pay the balance amount and the complaint is delayed, the authority cannot be directed to hand over possession at old rates - The Supreme Court, under Article 142, directed refund of Rs. 1 lakh plus litigation expenses already paid, instead of allotment (Para 4).

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Issue of Consideration

Whether the complaint filed before the District Forum was barred by limitation and whether the NCDRC was justified in directing allotment at 1992 rates despite the respondent's inability to pay and delay in filing the complaint.

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Final Decision

The Supreme Court set aside the NCDRC's judgment dated 29 January 2018 and allowed the appeal. However, under Article 142, it directed the appellant to pay Rs. 1 lakh to the respondent, over and above the litigation expenses already directed, within two months of receipt of certified copy. The appeal was disposed of.

Law Points

  • Limitation under Consumer Protection Act
  • 1986
  • Delay in filing complaint
  • Refund of deposit with interest
  • Article 142 of Constitution of India
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Case Details

2019 LawText (SC) (7) 45

Civil Appeal No. 5739 of 2019 (@ SLP(C) No. 9862 of 2018)

2019-07-22

Dr Dhananjaya Y Chandrachud, Indira Banerjee

Mr. K. L. Janjani (AOR), Mr. Pankaj Kumar Singh, Ms. Varsha Rana for Petitioner; Mr. Abhinav Shrivastava, Ms. Preetika Dwivedi (AOR) for Respondent

Rajasthan Housing Board & Anr.

Ratan Devi

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Nature of Litigation

Civil appeal against the judgment of the National Consumer Disputes Redressal Commission (NCDRC) restoring the District Forum's order directing allotment of an LIG tenement.

Remedy Sought

The appellant (Rajasthan Housing Board) sought setting aside of the NCDRC's order and dismissal of the respondent's complaint.

Filing Reason

The respondent filed a consumer complaint alleging that the appellant failed to offer possession and cancelled the allotment without proper notice.

Previous Decisions

District Forum allowed the complaint; State Commission set it aside by split verdict; NCDRC restored District Forum's order.

Issues

Whether the complaint was barred by limitation under the Consumer Protection Act, 1986. Whether the NCDRC was justified in directing allotment at 1992 rates despite the respondent's inability to pay and delay.

Submissions/Arguments

Appellant argued that the respondent's letters admitted inability to pay the balance amount, and the complaint was filed after gross delay. Respondent argued that no possession letter was served and the balance was payable only at possession.

Ratio Decidendi

A consumer complaint filed nearly 16 years after allotment and 10 years after the rejection of an exemption scheme is hopelessly barred by limitation under the Consumer Protection Act, 1986. The authority cannot be directed to allot a tenement at old rates when the allottee was unable to pay and the complaint was delayed.

Judgment Excerpts

The material before the Court indicates that the real dispute between the parties is as to whether the letter offering possession was in fact made available to the respondent. The above facts clearly indicate that at the material time, the respondent was not in a position to comply with the terms of the allotment which required the payment of the balance amount of Rs 47,674. In this factual background, the complaint before the District Forum was hopelessly delayed and was filed beyond the period of limitation as prescribed under the Consumer Protection Act, 1986.

Procedural History

The respondent applied for allotment in 1990 and deposited Rs. 4,000 in 1991. Allotment letter issued on 30 April 1992. Allotment cancelled on 6 April 1994. Respondent filed consumer complaint before District Forum in 2008. District Forum allowed complaint on 2 January 2014. State Commission set aside by split verdict. NCDRC restored District Forum's order on 29 January 2018. Appellant filed SLP before Supreme Court, which granted leave and disposed of appeal on 22 July 2019.

Acts & Sections

  • Consumer Protection Act, 1986:
  • Constitution of India: Article 142
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