Case Note & Summary
The case involved an appeal by the Unit Trust of India against an order of the National Consumer Disputes Redressal Commission, which had affirmed a compensation amount awarded to the respondent for the failure to allot shares. The appeal was based on the argument that the respondent, being a trader in shares, could not be classified as a 'consumer' under the Consumer Protection Act, 1986. The appellant's counsel contended that the respondent's intention to acquire shares was solely for profit, thus categorizing the transaction as commercial. However, the court rejected this argument, clarifying that a singular investment for dividends does not equate to trading. The National Commission had found no evidence that the respondent was involved in regular trading activities. Consequently, the court upheld the National Commission's decision, confirming the respondent's status as a consumer and the deficiency in service by the appellant. The appeal was ultimately dismissed, affirming the compensation awarded and the interest rate adjustment made by the National Commission.
Headnote
A) Consumer Protection - Definition of Consumer - Interpretation of 'Consumer' - Consumer Protection Act, 1986, Section 2(1)(d) - The court held that a mere investment in shares for earning dividends does not constitute trading, and thus the respondent was deemed a consumer. The appeal was dismissed as the respondent was not engaged in regular business of buying and selling shares (Paras 2-3).
Issue of Consideration
Whether the respondent can be treated as a 'consumer' under Section 2(1)(d) of the Consumer Protection Act, 1986.
Final Decision
The Supreme Court dismissed the appeal, affirming the National Commission's order and the respondent's status as a consumer.
Law Points
- Consumer definition
- Compensation
- Interest rate
- Deficiency in service
- Consumer Protection Act interpretation



