Bombay High Court Upholds Condonation of Delay in Consumer Complaint Under Article 227 — Liberal Approach Required When Complaint Was Filed Before Wrong Forum Due to Jurisdictional Error. The court held that the period spent before the wrong forum must be excluded and a liberal approach is warranted in consumer matters.

High Court: Bombay High Court Bench: BOMBAY
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Case Note & Summary

The petitioner, Godrej Projects Development Ltd., challenged an order of the State Consumer Disputes Redressal Commission, Maharashtra, which dismissed its revision petition against the District Commission's order condoning delay in filing a consumer complaint. The respondents, R.K. Ramani and Jayanti Ramani, had booked a flat in the petitioner's project and paid part consideration of Rs.45,15,844/-. The petitioner terminated the allotment alleging default in payment. The respondents filed a complaint before the State Commission on 13 August 2018, along with an application for condonation of delay. On 16 April 2019, the State Commission returned the complaint for lack of pecuniary jurisdiction, directing filing before the proper forum. The respondents then filed a fresh complaint before the District Commission under Section 34 of the Consumer Protection Act, 2019, with an application for condonation of delay of 76 days, though the actual delay was 1192 days. The District Commission condoned the delay by order dated 6 August 2024, observing that the period spent before the State Commission should be excluded. The petitioner's revision before the State Commission was dismissed on 26 May 2025. The High Court, in the writ petition under Article 227, upheld the orders, holding that the period during which the complaint was pending before the State Commission was required to be excluded, and a liberal approach was warranted in the interest of justice. The court found no perversity or lack of jurisdiction in the impugned orders.

Headnote

A) Consumer Law - Condonation of Delay - Section 34 of Consumer Protection Act, 2019 - Exclusion of time spent before wrong forum - The complainants initially filed a complaint before the State Commission, which returned it for lack of pecuniary jurisdiction. They then filed before the District Commission with a delay of 1192 days. The District Commission condoned the delay, and the State Commission in revision upheld it. The High Court held that the period during which the complaint was pending before the State Commission was required to be excluded, and a liberal approach was warranted in the interest of justice. (Paras 2-5)

B) Consumer Law - Revision - Scope of Interference - Article 227 of Constitution of India - The High Court, while exercising supervisory jurisdiction under Article 227, would not interfere with an order condoning delay unless it is perverse or without jurisdiction. The State Commission's order dismissing the revision was found to be in consonance with the principles of condonation of delay. (Paras 2, 5)

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Issue of Consideration

Whether the State Consumer Commission erred in dismissing the revision petition against the District Commission's order condoning delay in filing the consumer complaint, particularly when the complaint was initially filed before the wrong forum and the period spent therein was sought to be excluded.

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Final Decision

The High Court dismissed the writ petition, upholding the orders of the District Commission and the State Commission condoning the delay. The court held that the period during which the complaint was pending before the State Commission was required to be excluded, and a liberal approach was warranted in the interest of justice.

Law Points

  • Condonation of delay
  • Consumer Protection Act
  • 2019
  • Section 34
  • Limitation Act
  • 1963
  • Section 14
  • Exclusion of time spent before wrong forum
  • Liberal approach in consumer matters
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Case Details

2026 LawText (BOM) (07) 23

Writ Petition No.9689 of 2025

2026-07-02

N.J. Jamadar

Mr. Mayur Khandeparkar with Mr. Sunil A. Vyas, Ms. Rishika Virwadia, Ms. Sakshi Verma, Ms. Sonam Singh i/by Fox Mandal and Associates LLP, for Petitioner; Ms. Ami Mandani, for Respondent No.2

Godrej Projects Development Ltd.

R.K. Ramani and Jayanti Ramani

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Nature of Litigation

Writ petition under Article 227 of the Constitution of India challenging an order of the State Consumer Disputes Redressal Commission dismissing a revision petition against an order condoning delay in filing a consumer complaint.

Remedy Sought

The petitioner sought to quash the order of the State Commission dated 26 May 2025 and the order of the District Commission dated 6 August 2024 condoning delay.

Filing Reason

The petitioner contended that the District Commission erred in condoning a delay of 1192 days in filing the consumer complaint, and the State Commission erred in dismissing the revision.

Previous Decisions

The District Commission by order dated 6 August 2024 condoned the delay. The State Commission by order dated 26 May 2025 dismissed the revision petition.

Issues

Whether the State Commission erred in dismissing the revision petition against the order condoning delay? Whether the period spent before the wrong forum should be excluded for the purpose of limitation?

Submissions/Arguments

The petitioner argued that the complainants committed default in presenting the complaint before the proper forum within one month as directed by the State Commission, and the actual delay was 1192 days, which was not properly explained. The respondents contended that the period during which the complaint was pending before the State Commission should be excluded, and a liberal approach should be adopted in consumer matters.

Ratio Decidendi

In consumer matters, when a complaint is initially filed before a wrong forum due to jurisdictional error, the period spent before that forum must be excluded while computing limitation. A liberal approach should be adopted in condoning delay to ensure that the consumer's grievance is adjudicated on merits.

Judgment Excerpts

the period during which the complaint was pending before the State Commission was required to be excluded and, in the interest of justice, delay deserved to be condoned by adopting a liberal approach.

Procedural History

The complainants filed a complaint before the State Commission on 13 August 2018. The State Commission returned it on 16 April 2019 for lack of pecuniary jurisdiction. The complainants then filed a fresh complaint before the District Commission along with an application for condonation of delay. The District Commission condoned the delay on 6 August 2024. The petitioner filed a revision before the State Commission, which was dismissed on 26 May 2025. The petitioner then filed the present writ petition under Article 227.

Acts & Sections

  • Consumer Protection Act, 2019: Section 34
  • Constitution of India: Article 227
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