Gujarat High Court Allows Petition of Electricity Distribution Company Against Ombudsman Orders in Seasonal Consumer Billing Dispute. Demand Charges Must Be Based on Actual Utilisation, Not Contract Demand, Under Clause 14.11 of Tariff and Gujarat Electricity Regulatory Commission Regulations, 2005.

High Court: Gujarat High Court In Favour of Prosecution
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Case Note & Summary

The petitioner, Executive Engineer (O&M) of Paschim Gujarat Vij Company Limited, a distribution licensee, filed a petition under Articles 226 and 227 of the Constitution of India challenging two orders of the Electricity Ombudsman, Gujarat State, dated 12.4.2022 and 13.7.2022. The respondent No.1, M/s Patel Cotton Industries, was a high tension (HT) seasonal consumer with consumer no.17516 under HTP-I tariff with a contract demand of 1000 KVA. The dispute arose when the petitioner, from March 2019 onwards, billed demand charges based on contract demand rather than actual utilisation, as per the tariff order issued by the Gujarat Electricity Regulatory Commission (GERC). The respondent No.1 approached the Consumer Grievance Redressal Forum (CGRF) contending that demand charges should be recovered only on actual demand utilised during the seasonal period, as was done prior to March 2019. The CGRF dismissed the complaint. Aggrieved, the respondent No.1 appealed to the Electricity Ombudsman, who allowed the appeal and directed the petitioner to revise energy bills from March 2019 onwards and refund any additional amount collected. The petitioner then filed a review before the Ombudsman, which was also dismissed. The petitioner challenged both orders before the High Court. The High Court examined the tariff provisions, particularly Clause 14.11 regarding seasonal consumers, and noted that the tariff order required demand charges to be recovered on actual demand utilised, not contract demand. The court found that the Ombudsman's orders were without jurisdiction and contrary to the tariff provisions. Consequently, the High Court allowed the petition, quashed the Ombudsman's orders dated 12.4.2022 and 13.7.2022, and directed that the petitioner's billing from March 2019 onwards be in accordance with the tariff order based on actual utilisation. The court also made rule absolute.

Headnote

A) Electricity Law - Seasonal Consumer Tariff - Demand Charges - Clause 14.11 of Tariff - Gujarat Electricity Regulatory Commission (Electricity Supply Code and related matters) Regulations, 2005 - The dispute pertained to billing of demand charges for a seasonal HT consumer. The petitioner, a distribution company, billed based on contract demand after March 2019, while the consumer contended that demand charges should be based on actual utilisation during the seasonal period. The Consumer Grievance Redressal Forum dismissed the consumer's complaint, but the Electricity Ombudsman allowed the appeal and directed revision of bills from March 2019 and refund of excess amounts. The High Court held that the Ombudsman's order was without jurisdiction and contrary to the tariff provisions, as the tariff order required demand charges to be recovered on actual demand utilised, not contract demand. The court quashed the Ombudsman's orders and allowed the petition. (Paras 1-5)

B) Electricity Law - Jurisdiction of Electricity Ombudsman - Scope of Review - Gujarat Electricity Regulatory Commission (Electricity Supply Code and related matters) Regulations, 2005 - The Ombudsman passed an initial order on 12.4.2022 and a subsequent review order on 13.7.2022. The High Court found that the Ombudsman exceeded its jurisdiction by directing revision of bills and refund, as the tariff provisions clearly mandated billing based on actual demand. The court held that the Ombudsman's orders were unsustainable and liable to be quashed. (Paras 3-5)

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Issue of Consideration

Whether the Electricity Ombudsman could direct the petitioner to revise energy bills for a seasonal consumer from March 2019 onwards and refund additional amounts, and whether the Ombudsman's order was sustainable in law.

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Final Decision

The High Court allowed the petition, quashed the orders dated 12.4.2022 and 13.7.2022 passed by the Electricity Ombudsman, and directed that the petitioner's billing from March 2019 onwards be in accordance with the tariff order based on actual utilisation. Rule made absolute.

Law Points

  • Seasonal consumer tariff
  • demand charges
  • actual utilisation
  • contract demand
  • Electricity Ombudsman jurisdiction
  • Gujarat Electricity Regulatory Commission (Electricity Supply Code and related matters) Regulations
  • 2005
  • Articles 226 and 227 of the Constitution of India
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Case Details

2026 LawText (GUJ) (03) 237

R/Special Civil Application No. 5700 of 2023

2026-03-27

Hemant M. Prachchhak

Ms. Lilu K. Bhaya for Petitioner, Mr. Param V. Shah for Respondent No.1

Executive Engineer (O and M), Paschim Gujarat Vij Company Limited

M/s Patel Cotton Industries & Anr.

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Nature of Litigation

Writ petition under Articles 226 and 227 of the Constitution of India challenging orders of the Electricity Ombudsman directing revision of energy bills and refund.

Remedy Sought

Petitioner sought quashing of Ombudsman orders dated 12.4.2022 and 13.7.2022 and stay of their implementation.

Filing Reason

Petitioner challenged Ombudsman's direction to revise bills from March 2019 and refund excess amounts, contending it was contrary to tariff provisions.

Previous Decisions

Consumer Grievance Redressal Forum dismissed respondent No.1's complaint; Electricity Ombudsman allowed appeal and directed revision of bills and refund; review petition before Ombudsman was dismissed.

Issues

Whether the Electricity Ombudsman had jurisdiction to direct revision of energy bills and refund for a seasonal consumer. Whether the billing of demand charges based on contract demand or actual utilisation was correct under the tariff order.

Submissions/Arguments

Petitioner argued that as per tariff order, demand charges for seasonal consumers are to be recovered on actual demand utilised, not contract demand, and Ombudsman's order was without jurisdiction. Respondent No.1 contended that billing from March 2019 was based on contract demand, which was contrary to earlier practice and tariff provisions.

Ratio Decidendi

The Electricity Ombudsman's orders directing revision of bills and refund were without jurisdiction and contrary to the tariff provisions, which required demand charges for seasonal consumers to be recovered on actual demand utilised, not contract demand.

Judgment Excerpts

The respondent No.1 is HT consumer of petitioner vide consumer no.17516 and availed benefits of seasonal consumer under HTP-I tariff having contract demand of 1000 KVA. The respondent No.1 approached Consumer Grievance Redressal Forum by filing complaint contending that its billing was done as per tariff order issued by GERC upto February, 2019 for recovery of demand charges and till then, demand charges were recovered for actual demand utilized by it in on seasonal period. Thereafter, from March, 2019 the petitioner issued bill and recovery of demand charges were made as if the respondent No.1 is non-seasonal consumer.

Procedural History

Respondent No.1 filed complaint before Consumer Grievance Redressal Forum (CGRF) which was dismissed. Respondent No.1 appealed to Electricity Ombudsman, who allowed the appeal on 12.4.2022 directing revision of bills and refund. Petitioner filed review before Ombudsman, which was dismissed on 13.7.2022. Petitioner then filed the present writ petition before the High Court.

Acts & Sections

  • Constitution of India: Articles 226, 227
  • Gujarat Electricity Regulatory Commission (Electricity Supply Code and related matters) Regulations, 2005:
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