Case Note & Summary
The dispute arose from an accident involving a car owned by Pearl Beverages Ltd., insured by IFFCO Tokio General Insurance Company Ltd. The accident occurred on 22.11.2007, resulting in total damage to the vehicle. The insurer repudiated the claim, citing the driver’s intoxication as per the exclusion clause in the insurance contract. The State Commission initially found evidence of the driver being under the influence of alcohol, but the National Consumer Disputes Redressal Commission (NCDRC) later ruled that there was insufficient evidence to establish this. The NCDRC noted that while the driver had consumed alcohol, no medical examination was conducted to ascertain the blood alcohol level, which is necessary to invoke the exclusion clause. The court emphasized that the insurer bore the burden of proof to demonstrate that the driver was indeed under the influence of intoxicating liquor as defined under the Motor Vehicles Act. The NCDRC's decision to allow the appeal and direct the insurer to assess the loss and pay the respondent was upheld, as the insurer could not substantiate its claim of intoxication (Paras 1-34).
Headnote
A) Consumer Protection - Insurance Claim Denial - Exclusion Clause Applicability - Consumer Protection Act, 1986, Section 17 - The court examined whether the insurer could deny liability based on the driver being under the influence of alcohol. It was held that the insurer failed to prove the driver exceeded the permissible alcohol limit, thus the exclusion clause did not apply (Paras 12-13).
Issue of Consideration
Whether the insurer was entitled to invoke the exclusion clause due to the driver being under the influence of intoxicating liquor at the time of the accident.
Final Decision
The Supreme Court upheld the NCDRC's decision, ruling that the insurer failed to prove the driver was under the influence of intoxicating liquor, thus the exclusion clause did not apply. The court directed the insurer to assess the loss and pay the respondent with interest.
Law Points
- Consumer Protection
- Insurance Contract
- Intoxication Evidence
- Exclusion Clause
- Burden of Proof



