Case Note & Summary
The dispute arose from a complaint filed by the respondents against the appellants, developers who failed to deliver a flat as per an agreement dated 27.1.1987. The respondents, who were in Libya at the time, had paid a total of Rs. 5,70,000/- towards the flat but were unable to take possession due to ongoing construction. After multiple requests for possession, the appellants entered into a new agreement on 23.2.1991, agreeing to pay Rs. 9,51,000/- as compensation for the flat. The respondents approached the National Consumer Disputes Redressal Commission when the appellants failed to honor either agreement. The Commission ruled in favor of the respondents, awarding them the claimed amount with interest and additional compensation for suffering. The appellants contended that the claim was time-barred under Section 24-A of the Consumer Protection Act, arguing that the limitation period should start from the new agreement's deadline. However, the Commission found that the original agreement's rights were not waived, establishing a continuing cause of action. The appellants also argued that the new agreement substituted the old one, thus requiring the respondents to seek relief in civil court rather than before the Commission. The court rejected this, affirming that the original contract's obligations remained intact as the new agreement did not fully replace it. The court noted that the appellants failed to provide evidence to support their claims before the Commission. Ultimately, the Supreme Court dismissed the appeal, confirming the Commission's decision and the compensation awarded to the respondents.
Headnote
A) Consumer Protection - Limitation Period - Continuing Cause of Action - Consumer Protection Act, 1986, Section 24-A - The court held that the claim was not barred by limitation as the rights under the original agreement were not extinguished and constituted a continuing cause of action. The National Commission's finding that the claim was timely was upheld (Paras 10-12). B) Contract Law - Novation of Contract - Indian Contract Act, 1872, Section 62 - The court clarified that the original contract remained enforceable as the subsequent agreement did not completely substitute it, allowing the respondents to claim deficiency in service. The principle of novation was discussed, emphasizing that the original contract's obligations persisted (Paras 15-18).
Issue of Consideration
Whether the claim filed by the respondents was barred by limitation and whether the rights under the original agreement were extinguished by the subsequent agreement.
Final Decision
The Supreme Court dismissed the appeal, affirming the National Commission's order and the compensation awarded to the respondents.
Law Points
- Consumer protection
- deficiency in service
- continuing cause of action
- novation of contract
- limitation period



