Case Note & Summary
The dispute arose between a partnership firm and the Reserve Bank of India regarding a loan application for a hotel project. The appellant sought a loan of Rs. 15 lakhs, of which Rs. 11,58,750 was disbursed. The appellant later complained to the Banking Ombudsman about unauthorized withdrawals and delays in loan processing. The Bank contested the Ombudsman’s jurisdiction, leading to the Ombudsman issuing an award in favor of the appellant. The Bank subsequently approached the Debts Recovery Tribunal for recovery of dues, arguing that the Ombudsman had lost jurisdiction due to this action. The High Court upheld the Bank's position, leading to the appellant's appeal to the Supreme Court. The Supreme Court focused on two main legal questions: whether the Bank's claim filing ousted the Ombudsman's jurisdiction and whether the Ombudsman's award was within his authority. The court found that the Ombudsman lost jurisdiction once the Bank filed a claim with the Tribunal, as per Clause 16(3)(d) of the Scheme. Furthermore, the court ruled that the Ombudsman exceeded his authority by directing the Bank to make additional advances and set repayment terms, which were not within the Ombudsman's purview under Clause 13(b). Consequently, the Supreme Court dismissed the appeal, affirming the High Court's decision.
Headnote
A) Banking Law - Jurisdiction of Banking Ombudsman - Jurisdiction Lost Due to Pending Proceedings - Banking Ombudsman Scheme, 1995, Clause 16(3)(d) - The Ombudsman lost jurisdiction to entertain the complaint once the Bank approached the Debts Recovery Tribunal regarding the same subject matter, as per Clause 16(3)(d) of the Scheme. The court held that the Ombudsman must retain jurisdiction throughout the proceedings to render a valid award (Paras 11-12). B) Banking Law - Authority of Banking Ombudsman - Limits of Authority - Banking Ombudsman Scheme, 1995, Clause 13(b) - The Ombudsman exceeded his jurisdiction by directing the Bank to disburse additional funds and set repayment terms, as these matters were outside the scope of his authority under Clause 13(b). The court affirmed that the Ombudsman cannot compel a Bank to lend beyond its discretion (Paras 15-16).
Issue of Consideration
Whether the subsequent filing of the claim by the Bank before the Debts Recovery Tribunal ousted the jurisdiction of the Banking Ombudsman and whether the claims made by the appellant fell within the jurisdiction of the Ombudsman.
Final Decision
The Supreme Court dismissed the appeal, affirming the High Court's decision that the Banking Ombudsman had lost jurisdiction due to the Bank's filing before the Debts Recovery Tribunal and that the Ombudsman exceeded his authority in issuing the award.
Law Points
- Banking Ombudsman Scheme
- jurisdiction
- Banking Regulation Act
- 1949
- Recovery of Debts Act
- 1993
- complaint procedure
- authority limits


